Terms and Conditions
Last Updated: 4 September 2026
These Terms and Conditions ("Terms") govern your access to and use of SocietyEase, including its mobile application, website, web portal, and related services (collectively, the "Platform"), operated by WeLogical Software Solutions LLP, having its registered office at 214, 2nd Floor, Sai Leela Mall, Abrama, Valsad – 396002, Gujarat, India ("Company", "we", "us", or "our").
By downloading, registering for, accessing, or using the Platform, you agree to these Terms and our Privacy Policy.
If you do not agree with these Terms, you must not use the Platform.
Table of Contents
1. Purpose of the Platform
The Platform is a technology-enabled residential community management service intended for apartment societies, housing societies, Resident Welfare Associations ("RWA"), apartment associations, property managers, residents, owners, tenants, and authorised community personnel.
Depending on the configuration of your society or account, the Platform may provide:
- Resident registration and authentication;
- Flat/unit and resident management;
- Society/RWA administration;
- Maintenance billing and records;
- Online payment facilities;
- Visitor management;
- Delivery management;
- Complaint management;
- Notices and announcements;
- Community polls and voting;
- Emergency contact information;
- Camera, photograph and file-upload functionality;
- Push notifications; and
- WhatsApp, SMS and other service communications.
The features available to a particular user may depend on the user's role, society/RWA configuration, subscription or service arrangement.
2. Acceptance of Terms
By using the Platform, you confirm that:
- You have read and understood these Terms;
- You agree to comply with these Terms;
- You will comply with applicable laws and regulations; and
- The information provided by you is accurate and not misleading.
If you are using the Platform on behalf of a society, RWA, association, property manager, company, or other organisation, you represent that you are authorised to do so.
3. User Accounts
Certain Platform features require registration. You are responsible for:
- Providing accurate and complete information;
- Keeping your account information updated;
- Maintaining the confidentiality of authentication credentials;
- Protecting access to your mobile device and account;
- Not allowing unauthorised persons to use your account; and
- Informing us or the relevant society/RWA administrator of suspected unauthorised access.
We may use mobile-number verification, OTPs, email verification, flat/unit verification, administrator approval, or other reasonable verification mechanisms.
We may suspend or restrict an account where reasonably necessary for security, fraud prevention, legal compliance, or violation of these Terms.
4. Eligibility
The Platform is intended primarily for persons who are legally capable of using the services.
Where an account or service is intended for or involves a child, the Company and/or relevant society/RWA shall handle such processing in accordance with applicable law, including requirements applicable to children's personal data.
Users must not create an account by falsely representing their age or identity.
5. Resident, Owner and Tenant Information
The Platform may contain information concerning:
- Owners;
- Tenants;
- Residents;
- Occupants;
- Family or household members;
- Flat/unit numbers;
- Building, tower or block information;
- Contact details; and
- Other information necessary for community administration.
You must provide accurate information and must not falsely claim ownership, tenancy, occupancy, employment, authority, or membership of a society/RWA.
6. Society/RWA Administration
Authorised society/RWA administrators may have additional permissions to:
- Add or modify flat/unit records;
- Approve or deactivate resident accounts;
- Manage resident information;
- Create and manage maintenance bills;
- Review payment information;
- Manage visitor and delivery records;
- Receive and manage complaints;
- Publish notices;
- Conduct community polls;
- Maintain emergency contacts; and
- Perform other authorised community-management functions.
The Company provides the technology infrastructure.
Unless expressly agreed otherwise, the Company does not make or control the underlying decisions of the society/RWA concerning maintenance charges, society rules, complaints, elections, notices, disputes, penalties, or community decisions.
The society/RWA and its authorised administrators are responsible for the accuracy, lawfulness and authority of information and instructions they submit through the Platform.
7. Maintenance Billing
The Platform may facilitate the preparation, display, communication, tracking or payment of maintenance bills and other community charges.
Unless expressly agreed otherwise:
- Maintenance charges are determined by the relevant society/RWA;
- The Company does not determine the underlying maintenance liability;
- Disputes regarding maintenance amounts should be raised with the relevant society/RWA;
- The Company may display information supplied by the society/RWA; and
- The Company does not guarantee the correctness of a bill created by an administrator.
8. Online Payments
The Platform may facilitate payments through third-party payment gateways or payment service providers. The applicable payment gateway's terms may also apply to the transaction.
The Company may receive transaction-related information necessary to:
- Initiate or facilitate payments;
- Confirm payment status;
- Generate receipts;
- Reconcile transactions;
- Process refunds where applicable;
- Detect fraud; and
- Provide payment support.
The Company does not request or intend to store sensitive authentication credentials such as UPI PINs, banking passwords, or card PINs.
A payment may be delayed, declined, reversed, duplicated, or otherwise affected by banks, payment networks, payment gateways, telecommunications providers, or other third parties.
8A. Collection and Remittance of Society Funds
Please read this section carefully. It explains where your money goes when you pay through the Platform.
A society may collect online payments in one of two ways, and the option in use is chosen by the society, not by the Company.
(a) Collection through the Company's payment gateway account
Where a society chooses to collect through the Company's payment gateway account:
- Amounts paid by residents are received by the Company on behalf of the society, and are held by the Company until they are remitted;
- The Company remits those amounts to the society's designated bank account on a periodic basis, typically weekly;
- Each remittance is made net of the payment-gateway charges actually levied by the payment service provider on the underlying transactions; and
- The Company records those charges so that the society can see what collection actually cost.
By choosing to collect through the Company's payment gateway account, the society agrees to this arrangement, including that payments will be received into the Company's account before being remitted to the society. A society that does not wish its collections to pass through the Company's account must instead adopt one of the other collection options available to it, including collecting through its own payment gateway account or outside the Platform.
(b) Collection through the society's own payment gateway account
Where a society uses its own payment gateway account, the payment service provider settles funds directly to the society. The Company does not receive or hold those amounts.
Charges
Payment-gateway charges are borne by the society, not by the resident making the payment. These charges are the actual amounts levied by the payment service provider and are not marked up by the Company.
The Company does not deduct any commission, platform fee or service charge from amounts collected on behalf of a society. The Company is remunerated by the subscription fee payable by the society for use of the Platform.
Status of amounts held
Amounts received by the Company on behalf of a society under paragraph (a) are held for the purpose of onward remittance to that society. They are not accepted as a deposit, and no interest is payable on them.
9. Refunds and Payment Disputes
Refunds relating to society/RWA charges may depend on the relevant society/RWA's approval and the applicable payment process.
Disputes regarding the underlying amount payable should ordinarily be raised with the society/RWA.
Disputes concerning payment processing may also require investigation by the applicable payment service provider.
Additional payment and refund terms are published separately in our Refund & Cancellation Policy.
10. Visitor Management
The Platform may allow residents and administrators to create, approve, manage and record visitors. Visitor information may include:
- Name;
- Mobile number;
- Photograph;
- Vehicle information;
- Host/resident information;
- Entry and exit information;
- Visit date and time;
- Approval status; and
- Other information necessary for visitor management.
You must only provide visitor information where you are authorised to do so.
Visitor management is a facilitation and record-keeping service. It is not a guarantee of physical security or prevention of crime. The Company does not guarantee that every visitor, delivery person, vendor, employee, contractor or other person entering a premises is genuine, authorised, safe or free from criminal activity.
11. Delivery Management
The Platform may facilitate delivery notifications, delivery records and communications between residents, security personnel and authorised community administrators.
The Company is not responsible for the conduct, identity, quality, safety, timing, loss, damage or performance of independent delivery personnel, couriers or vendors.
12. Complaint Management
The Platform may allow users to submit, track and communicate complaints. Complaints may be accessible to authorised administrators or persons responsible for handling the relevant matter.
Users must not knowingly submit false, fraudulent, abusive, threatening, defamatory or malicious complaints.
The Company provides the technology for complaint management and does not necessarily decide, investigate or resolve the underlying community dispute.
13. Notices and Announcements
Authorised society/RWA administrators may publish notices and announcements through the Platform.
Users must not impersonate an administrator or publish content represented as an official society/RWA notice without authority.
The Company is not responsible for the accuracy, completeness, legality or validity of information supplied by administrators.
14. Polls and Voting
The Platform may provide polling and voting functionality.
Unless expressly stated otherwise, an in-app poll or vote is a technology-enabled community activity and does not automatically constitute a legally binding resolution of a society, RWA, association or other legal entity.
The validity of any society/RWA decision depends on applicable law, governing documents, bye-laws, meeting requirements, quorum, voting rules and other applicable requirements. The Company does not represent that a poll conducted through the Platform satisfies every statutory or contractual requirement for a valid society/RWA resolution.
Users must not manipulate, interfere with, or fraudulently influence polls or voting results.
15. Emergency Contacts
The Platform may display emergency contact information supplied by the Company, society/RWA, administrators or other sources, and allows you to save your own emergency contacts.
When you add an emergency contact, the app may ask permission to access your phone's contact list so that you can select a person rather than type their details. This permission is optional — you may decline it and enter the details manually. Only the contact you select is saved. See our Privacy Policy for details.
The app provides a quick-dial convenience feature for calling a saved emergency contact. This simply places an ordinary call from your own phone. It does not alert the Company, the society, or any emergency service, and the Company does not monitor, receive or respond to such calls.
Users must contact the appropriate emergency service directly when immediate assistance is required. The Platform is not a replacement for police, ambulance, fire, medical, security or other emergency services. The Company does not guarantee the accuracy, availability, response time or effectiveness of emergency contacts.
16. Camera, Photographs and Uploaded Files
The Platform may permit users to take photographs, upload photographs, upload documents, attach files to complaints, or submit other content.
You are responsible for ensuring that you have the necessary authority and rights to upload such content. You must not upload content that:
- Violates another person's privacy;
- Is unlawful;
- Is defamatory;
- Is threatening or abusive;
- Infringes intellectual-property rights;
- Contains malicious software;
- Contains confidential information without authority;
- Impersonates another person; or
- Violates applicable law.
17. User Content
You retain ownership of content that you lawfully own and submit to the Platform.
By submitting content, you grant the Company a limited, non-exclusive, royalty-free licence to host, store, process, transmit, reproduce and display the content only to the extent reasonably necessary to:
- Provide the Platform;
- Display the content to authorised users;
- Operate and maintain Platform functionality;
- Provide customer support;
- Maintain security;
- Investigate misuse; and
- Comply with applicable law.
This licence does not give the Company ownership of your content.
18. Community Conduct
You must use the Platform responsibly and respectfully. You must not:
- Harass, threaten, bully or intimidate another person;
- Publish unlawful or abusive content;
- Impersonate another person;
- Create fraudulent accounts;
- Misuse another person's personal data;
- Attempt to access another user's account;
- Scrape or collect resident information without authority;
- Send spam or unauthorised bulk communications;
- Upload malicious software;
- Circumvent Platform security;
- Manipulate payment records;
- Manipulate polls or votes;
- Interfere with Platform operation; or
- Use the Platform for unlawful purposes.
19. WhatsApp, SMS and Push Notifications
The Platform may send service-related communications through SMS, WhatsApp, Email, Push notifications, or other channels. These communications may include:
- OTPs;
- Login alerts;
- Maintenance reminders;
- Payment confirmations;
- Visitor notifications;
- Delivery notifications;
- Complaint updates;
- Notices;
- Emergency alerts; and
- Other service-related information.
The delivery of such communications may depend on third-party providers and telecommunications networks.
20. Promotional Communications
Where the Company sends promotional or marketing communications, the Company will provide applicable controls and consent/opt-out mechanisms required by law.
Essential service communications may continue where necessary to provide the requested service or comply with applicable obligations.
21. Intellectual Property
The Platform and its software, design, interface, graphics, logos, trademarks, text, databases and other original materials are owned by or licensed to the Company.
Except as permitted by applicable law or with written permission, you must not copy, modify, reproduce, distribute, sell, lease, reverse engineer, create derivative works from, or commercially exploit the Platform or its proprietary components.
22. Third-Party Services
The Platform may integrate with third-party services including payment gateways, banks, SMS providers, WhatsApp providers, cloud hosting, and authentication providers. Third-party services may have separate terms and privacy policies.
The Company is not responsible for independent acts, omissions, availability or policies of third-party providers, except to the extent required by applicable law.
23. Privacy and Personal Data
Your use of the Platform is subject to the Company's Privacy Policy. The Privacy Policy describes the personal data processed by the Company, the purposes of processing, relevant disclosures, security measures, retention, user rights and grievance mechanisms. You should read the Privacy Policy before using the Platform.
24. Platform Security and Availability
We will take reasonable measures to maintain the security and availability of the Platform. However, no electronic system can be guaranteed to be completely secure or continuously available.
The Platform may be temporarily unavailable because of maintenance, software updates, security incidents, network failures, cloud-service failures, third-party service interruptions, telecommunications failures, or events beyond our reasonable control.
25. Suspension and Termination
We may suspend, restrict or terminate access where reasonably necessary due to violation of these Terms, fraud or suspected fraud, unauthorised access, security concerns, misuse of personal data, illegal activity, abuse of users, payment-related fraud, or other lawful operational or security reasons.
Where required by law, appropriate notice and grievance mechanisms will be provided. Termination of a Platform account does not automatically terminate a user's independent obligations to a society/RWA or other entity.
26. Disclaimer
To the maximum extent permitted by applicable law, the Platform is provided on an "as is" and "as available" basis. The Company does not guarantee:
- That the Platform will always be uninterrupted or error-free;
- That information supplied by users or administrators will always be accurate;
- That community disputes will be resolved;
- That crime, theft or unauthorised access will be prevented;
- That every visitor or delivery person will be safe or authorised;
- That emergency services will respond through the Platform;
- That third-party services will always be available; or
- That the Platform will prevent every form of fraud, misuse or security incident.
Nothing in these Terms excludes any consumer, statutory or other rights that cannot lawfully be excluded.
27. Limitation of Liability
To the maximum extent permitted by applicable law, the Company shall not be liable for indirect, incidental, special, consequential, exemplary or punitive losses arising from the use of the Platform. Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
28. Indemnity
To the extent permitted by applicable law, you agree to indemnify and hold harmless the Company and its officers, employees, contractors and service providers against claims, losses, liabilities, costs and expenses arising from your violation of these Terms, unlawful use, content submitted by you, misuse of personal data, infringement of third-party rights, or fraudulent/negligent conduct.
29. Changes to the Platform
We may add, modify, suspend or discontinue features from time to time. Where required by law, we will provide appropriate notice of material changes.
30. Changes to These Terms
We may update these Terms from time to time. The updated Terms will be published on the Platform and the "Last Updated" date will be changed accordingly. Where required by applicable law, we will provide additional notice of material changes.
31. Governing Law and Jurisdiction
These Terms shall be governed by the laws of India.
Subject to applicable law, the courts at Valsad, Gujarat shall have jurisdiction over any dispute arising out of or in connection with these Terms or your use of the Platform.
32. Grievance and Contact
For complaints, questions or concerns regarding the Platform, contact:
WeLogical Software Solutions LLP
Grievance Officer
Sandeep Parmar
Grievances & Complaints
grievance@societyease.comProduct & Account Support
support@societyease.comGeneral Enquiries
contact@societyease.comPersonal Data & Privacy Rights
privacy@societyease.comRegistered Address
214, 2nd Floor, Sai Leela Mall, Abrama, Valsad – 396002, Gujarat, India
For questions specifically about your personal data, privacy or data-protection rights, please write to privacy@societyease.com. See our Privacy Policy for details.
Complaints will be handled in accordance with applicable law and the Company's grievance-redressal procedures.
33. Entire Agreement
These Terms, the Privacy Policy and any other policies expressly incorporated into these Terms constitute the agreement governing your use of the Platform, subject to applicable law.
Last Updated: 4 September 2026